Privacy Policy

Element Services is a trading name of JGFM Ltd, a company registered in England & Wales (company no. 16713801), registered office 3 Greengate, Cardale Park, Harrogate, England, HG3 1GY. For any question about this policy or your data, contact us at info@elementservices.co.uk or 01423 411 133.

We collect personal data when you interact with this site or contact us directly, including:

• Name, email address, phone number, and job address — when you request a quote, book online, use the AC sizing calculator, request a free guide, or contact us directly.
• Details of the job or enquiry you describe to us.
• Basic technical data (IP address, browser type, pages visited) collected automatically by our hosting provider's server logs and, where used, the chat widget on this site.

We do not collect payment card details through this website — quotes and bookings are handled directly by our team or through our job management system.

We use your data to:

• Respond to quote requests and bookings, and carry out the work you've asked us to do.
• Send you the free guide or calculator result you requested.
• Send occasional service reminders, relevant tips, or offers, where you've agreed to this — you can unsubscribe at any time.
• Keep records required for Gas Safe, and other regulatory or insurance purposes.

We rely on your consent (for marketing communications), the performance of a contract (for carrying out work you've booked), and our legitimate business interests (for responding to enquiries and keeping accurate job records) as the legal bases for this processing.

We use the following third-party services to run our business, each of which processes some of your data on our behalf:

• GoHighLevel (GHL) — our customer relationship and marketing platform, used to store enquiry/lead details and power the chat widget on this site.
• ServiceM8 — our job management and booking system, used to schedule and manage work.
• Our website hosting provider — stores the site and any data submitted through its forms.

We don't sell your personal data to third parties, and only share it with the providers above as necessary to run our business and deliver the work you've asked for.

We keep job and customer records for as long as needed to meet our legal, accounting, and regulatory obligations (including Gas Safe record-keeping requirements), and marketing contact details until you unsubscribe or ask us to delete them.

Under UK GDPR, you have the right to ask us for a copy of the data we hold about you, to correct it if it's wrong, to ask us to delete it, and to object to or restrict certain uses of it — including withdrawing consent to marketing at any time. To exercise any of these rights, contact us at info@elementservices.co.uk. If you're unhappy with how we've handled your data, you can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

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